Customer Support Assistant - 12-Month Contract - Remote

Overview

As Customer Support Assistant, you will ensure fast and comprehensive ticket response, deeply understanding client’s needs and frustrations within the Platform Services Support Team. The team works in sync with other Platform Services business unit functions and collaborates with other department support teams to optimise the available content and tools. The ambition is to drive self-resolution of issues to reduce support tickets and a first-class support experience. A fantastic opportunity to be part of a global, fast paced and dynamic team!

In Short

• Manage various types of requests from live clients.
• Administer client accounts under supervision.
• Assist with programme upsells, retention, and closures.
• Handle projects to update client content and tools.
• Stay informed about upgrades and internal processes.

Requirements

• Fluent in English; other languages appreciated.
• Excellent customer service skills.
• Ability to identify areas of opportunity and risk.
• Committed to providing friendly and efficient support.
• Excellent time management and organizational skills.
• Confident communicator with attention to detail.
• Fast learner eager to deepen knowledge.
• Numerate with knowledge of MS Office packages.
• Enthusiastic and committed.

Benefits

• Flexible four-day work week with full pay.
• International culture with hybrid/remote work possibilities.
• Support for mental and physical well-being.
• Access to extensive training suite for professional development.
• Monthly remote working allowance.
• Peer-to-peer recognition program.
• Diverse team with an inclusive culture.