Customer Support Virtual Assistant - Remote

Overview

The Customer Support Virtual Assistant will leverage AI tools to provide exceptional customer service, managing inquiries and resolving issues across various communication channels.

In Short

• Respond to customer inquiries via email, chat, and phone
• Handle order processing, cancellations, and refunds
• Assist customers with troubleshooting and provide accurate information
• Manage support tickets and ensure timely resolutions
• Follow up with customers to ensure satisfaction
• Document customer interactions and update CRM systems
• Maintain and update customer support documentation
• Track common customer issues and suggest process improvements
• Monitor customer feedback and escalate recurring problems
• Assist with basic reporting on customer support metrics

Requirements

• Strong communication skills
• Proactive and problem-solving mindset
• Background in remote customer service
• Comfortable using digital tools
• Ability to thrive in a fast-paced environment

Benefits

• Fully remote work environment
• Opportunity to work with a diverse team
• Flexible working hours
• Access to AI tools to enhance support
• Ongoing training and development opportunities