Customer Support Virtual Assistant - Remote

Overview

An overview paragraph about the job

In Short

• Respond to customer inquiries via phone, email, live chat, and SMS.
• Help shoppers with product selection, order tracking, returns, and refunds.
• Upsell and cross-sell relevant products to improve customer experience and sales.
• Keep accurate records of customer interactions and feedback.
• Work with internal teams to optimize customer satisfaction.

Requirements

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills.
• Familiarity with Shopify, CRM tools, and online shopping platforms.
• Sales-driven mindset with attention to detail.
• Ability to multitask in a fast-paced remote setting.

Benefits

• $5/hour with commissions and yearly increases.
• Paid time off and health insurance.
• Work-from-home setup with performance incentives.
• Growth opportunities in a fast-expanding e-commerce company.