Online Retail Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Support customers via phone, email, chat, and SMS.
• Assist with order tracking, refunds, and product selection.
• Upsell and cross-sell relevant products.
• Maintain customer records and provide service insights.

Requirements

• 1 year of experience in customer service or e-commerce.
• Strong problem-solving and communication skills.
• Familiarity with Shopify, CRM tools, and online shopping platforms.
• Sales-oriented mindset with excellent attention to detail.
• Ability to work efficiently in a remote setup.

Benefits

• $5/hour plus commissions and annual raises.
• Paid time off and health insurance.
• Performance-based incentives.
• Remote work with career growth opportunities.