Customer Support Assistant - Remote

Overview

The Customer Support Assistant will ensure fast and comprehensive ticket response, understanding client needs within the Global Self-Service Live Support Team.

In Short

• Manage various types of requests from live clients.
• Administer client accounts under supervision.
• Assist with programme upsells, retention, and closures.
• Handle projects to update client content and tools.
• Stay informed about upgrades and internal processes.

Requirements

• Fluent in English and German.
• Excellent customer service skills.
• Ability to identify areas of opportunity and risk.
• Committed to providing friendly and efficient support.
• Excellent time management and organizational skills.
• Confident communicator with attention to detail.
• Fast learner eager to deepen knowledge.
• Numerate with knowledge of MS Office.
• Enthusiastic and committed.

Benefits

• Flexible four-day work week at full pay.
• Hybrid/remote work possibilities.
• Support for mental and physical well-being.
• Extensive training suite for professional development.
• Monthly remote working allowance.
• Peer-to-peer appreciation program.
• Additional benefits discussed during the interview.