Online Support / Customer Care Assistant - Remote

Overview

Formconcept, an innovative architecture and construction company, is looking for an Online Support / Customer Care Assistant (Remote) in Tsing Yi Village. Flexible hours, remote work, and a salary of 22,000–27,000 HKD/month.

In Short

• Answer online customer inquiries.
• Assist clients with basic issues.
• Maintain client support records.
• Guide customers through processes.
• Monitor incoming requests.
• Provide timely follow-ups.
• Support team communication.

Requirements

• Basic English communication skills.
• High school diploma or equivalent.
• Must reside in Hong Kong.
• Proactive and self-motivated.
• Strong attention to detail.
• Ability to prioritize tasks.
• Good interpersonal skills.

Benefits

• Flexible schedule, Mon-Fri.
• Full-time or part-time options.
• Remote work within Hong Kong.
• Opportunities to develop skills.
• Collaborative and supportive team.
• Training provided for new hires.
• Work-life balance encouraged.