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Customer Care Support - Remote

Posted 13 weeks ago
Customer Service
Full Time
PH

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Overview

The Customer Care Support will be responsible for ensuring that he/she provides high quality information in response to inquiries about Sophos products and services to Sophos customers, partners and other engineers based in German speaking countries.

In Short

  • Provide high quality information about Sophos products and services.
  • Respond to inquiries from customers, partners, and engineers.
  • Ensure a total customer experience that customers will love and trust.
  • Actively recommend Sophos products and services to others.
  • Work with customers in German speaking countries.

Requirements

  • Strong communication skills.
  • Fluency in German.
  • Ability to deliver excellent customer service.
  • Knowledge of Sophos products and services.

Benefits

  • Opportunity to work with a global leader in cybersecurity.
  • Engage with a diverse range of customers and partners.
  • Be part of a team that values customer experience.
Sophos logo

Sophos

Sophos is a global leader in cybersecurity, specializing in advanced security solutions that protect organizations from cyberattacks. With a comprehensive portfolio that includes Managed Detection and Response (MDR), incident response services, and a wide range of endpoint, network, email, and cloud security technologies, Sophos safeguards over 600,000 organizations and more than 100 million users worldwide. The company leverages its Sophos Central management console and the Sophos X-Ops threat intelligence unit to optimize its Adaptive Cybersecurity Ecosystem. Sophos offers cybersecurity-as-a-service, allowing organizations to manage their security directly or through hybrid approaches, and sells its solutions through reseller partners and managed service providers globally. Headquartered in Oxford, U.K., Sophos is committed to innovation, diversity, and community engagement.

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