Customer Care Support - Remote

Overview

The Customer Care Support will be responsible for ensuring that he/she provides high quality information in response to inquiries about Sophos products and services to Sophos customers, partners and other engineers based in German speaking countries.

In Short

• Provide high quality information about Sophos products and services.
• Respond to inquiries from customers, partners, and engineers.
• Ensure a total customer experience that customers will love and trust.
• Actively recommend Sophos products and services to others.
• Work with customers in German speaking countries.

Requirements

• Strong communication skills.
• Fluency in German.
• Ability to deliver excellent customer service.
• Knowledge of Sophos products and services.

Benefits

• Opportunity to work with a global leader in cybersecurity.
• Engage with a diverse range of customers and partners.
• Be part of a team that values customer experience.