Customer Support Coach - Remote

Overview

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support by resolving questions and troubleshooting issues across multiple channels, ensuring a seamless experience for our hotel partners.

In Short

• Assist and support existing customers in the use of our software.
• Resolve customer inquiries via phone, email, chat, or other media.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships to drive loyalty and retention.
• Gather customer feedback for future software releases.
• Use training materials and attend online training sessions.

Requirements

• 1+ years of hospitality experience in hotels, hostels, or similar roles.
• Previous experience in customer service is a plus.
• Native or Fluent in English.
• Fluent or Professional Thai Speaker.
• Excellent communication skills and a positive attitude.
• Excellent problem-solving skills and emotional intelligence.
• Great levels of learning agility.
• Compatible graduation course or more than 2 years of proven experience.
• Skill with computers and systems.
• Excellent internet/wifi connection.

Benefits

• Remote First.
• PTO in accordance with local labor requirements.
• Corporate apartment accommodations for employee use.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses.
• Therapy + coaching sessions.
• Access to professional development opportunities.