Account Manager (EU) - Remote

Overview

As an Account Manager at Cloudbeds, you will be part of the Customer Success team, managing a portfolio of customers to build strong relationships and drive success.

In Short

• Manage a portfolio of up to 40 customers.
• Identify upsell opportunities for ACV expansion.
• Act as the main point of contact for clients.
• Guide clients through their customer journey.
• Analyze customer data to improve engagement.
• Handle customer escalations effectively.
• Promote product value and upsell services.
• Gather client feedback for software improvements.
• Maintain a strong understanding of products and services.
• Use hospitality industry knowledge to optimize performance.

Requirements

• Exceptional communication and relationship-building skills.
• Ability to troubleshoot customer concerns.
• Experience navigating the Sales Cycle.
• Ability to synthesize customer details for internal teams.
• Proven ability to manage multiple projects.
• Excellent negotiation and presentation skills.
• Self-motivated and results-driven.
• Strong time and project management skills.
• Ability to thrive in a hyper-growth environment.
• Integrity, reliability, and maturity.

Benefits

• Remote-first work culture.
• PTO in accordance with local labor requirements.
• Corporate apartment accommodations for team members.
• Full paid parental leave.
• Home office stipend based on residency.
• Access to professional development courses.
• Professional therapy and coaching access.
• Training for managers and upskilling opportunities.