Account Manager - Remote

Overview

The Account Manager fills a critical role within Retail Zipline, responsible for managing customer relationships and ensuring high levels of customer satisfaction while working remotely.

In Short

• Manage onboarding of new customers and ensure successful launches.
• Advise customers on best practices for ongoing success.
• Understand customer culture and influence decision-making.
• Educate customers on new features and updates.
• Act as the central point of contact for customer inquiries.
• Identify upsell opportunities within customer organizations.
• Assist customers in establishing business cases for renewals.
• Manage reference relationships and activities.
• Work with marketing on customer success stories.

Requirements

• 4+ years of account management experience in a B2B SaaS environment.
• Experience in retail, either in stores or headquarters.
• Strong communication and presentation skills.
• Excellent listening and writing abilities.
• Team player with collaboration skills.
• Proven track record in managing customer relationships.
• Self-motivated and dependable.
• Willingness to travel.
• Highly organized.

Benefits

• Stock Options.
• Paid Flexible Time Off.
• Paid Parental Leave Benefit.
• Group Health Insurance options.
• 401(k) Retirement Plan.
• Paid Life and Long-Term Disability Insurance.
• Remote work flexibility.
• Education stipends for personal development.
• Coffee stipend for breaks and relaxation.