Customer Success Engineer - Remote

Overview

Zipline is a 100% remote company that empowers retail workers by providing them with efficient communication tools. As a Customer Success Engineer, you will support the frontline Customer Support team and Account Managers to enhance customer satisfaction.

In Short

• 100% remote position accepting applicants from the United Kingdom.
• Support Tier 1 and Tier 2 Customer Support teams with technical solutions.
• Identify and escalate complex issues across various business units.
• Develop custom scripts in Ruby to solve customer issues.
• Write clean, modular, maintainable code.
• Create and maintain internal documentation.
• Identify and automate manual repetitive tasks.
• 1-3 years of experience with Ruby on Rails and database systems.
• Strong problem-solving and troubleshooting skills.
• Flexible vacation policy and stock options available.

Requirements

• 1-3 years experience with Ruby on Rails, Web Services, and APIs.
• Experience with PostgreSQL/MySQL or similar databases.
• Familiarity with large scale Ruby on Rails applications.
• Knowledge of various operating systems including Windows and Mac OS.
• Ability to write clean, readable, and well-structured code.
• Experience with systems architecture and database design.
• Strong organizational and time-management skills.
• Exceptional critical-thinking and troubleshooting abilities.

Benefits

• Remote work flexibility.
• Stock options in a growing company.
• Flexible vacation policy.
• Comprehensive medical, dental, and vision benefits.
• Twice annual company off-sites in exciting locations.
• Learning opportunities through sponsorship of conferences.
• Work with a collaborative and fun team.