Account Manager - Remote

Overview

The Account Manager is responsible for supporting the Associate and Senior Directors of Client Experience in managing a large Key Account(s) at Goodway Group, gaining hands-on experience in foundational Account Management roles while growing direct client relationships.

In Short

• Monitor day-to-day progress of campaigns and provide quality assurance on all client deliverables.
• Support Associate Director/Senior Director in overall client relationship and be the day-to-day lead on accounts.
• Drive satisfaction, growth, and product adoption on client accounts.
• Primary point of contact for clients.
• Ensure data accuracy in Salesforce and assist in IO management.
• Liaise with cross-functional teams to enhance client experience.
• Aid in project management of team workflow processes and campaign execution.
• Participate in internal and external calls including client meetings.
• Stay informed on industry trends and compliance.
• Manage change well and be a motivated self-starter.

Requirements

• Minimum of 3 years of experience in paid digital media.
• Strong client service skills with attention to detail.
• Understanding of direct response/performance marketing metrics.
• Strong business acumen and solid communication skills.
• Experience with multiple technical systems for managing client campaigns.
• Ability to manage change and travel up to 20%.

Benefits

• Inclusive and diverse workplace culture.
• Recognition as one of AdAge's Best Places to Work.
• Opportunities for professional development.
• Remote-first work environment.
• Engagement in team initiatives and projects.