Customer Support Coach - Remote

Overview

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support by resolving questions and troubleshooting issues across multiple channels, ensuring a seamless experience for our hotel partners.

In Short

• Provide exceptional customer support across multiple channels.
• Resolve inquiries and troubleshoot issues for hotel partners.
• Strengthen client relationships and promote software adoption.
• Create training materials and update support resources.
• Gather customer feedback for software improvements.
• Join a dynamic, fully remote team of customer support professionals.
• Foster a supportive and collaborative culture.
• Work with a team that values connection and innovation.
• Be part of a company recognized for its technology and workplace culture.
• Contribute to the future of hospitality through AI-powered solutions.

Requirements

• 1+ years of hospitality experience in relevant roles.
• Previous customer service experience is a plus.
• Fluent in English and Spanish; Portuguese is a plus.
• Excellent communication skills and a positive attitude.
• Strong problem-solving skills and emotional intelligence.
• Learning agility and adaptability.
• Compatible graduation course or 2+ years of experience.
• Proficient with computers and systems.
• Reliable internet/wifi connection.

Benefits

• Remote first, remote always work environment.
• PTO in accordance with local labor requirements.
• Free corporate apartment accommodations.
• Full paid parental leave.
• Home office stipend based on residency.
• Access to professional development courses.
• Professional therapy and coaching access.
• Opportunities for manager training and upskilling.