Onboarding Coach - Remote

Overview

As an Onboarding Coach at Cloudbeds, you will support customers and internal teams in terms of all general billing questions, making our company motto of “more reservations, happier guests” a reality by providing outstanding support to our customers around the world.

In Short

• Responsible for onboarding, training and the overall success of each client using the Cloudbeds platform.
• Follow up with new accounts and assist with the onboarding process.
• Assist and support existing customers daily in the use of our software.
• Work closely with Sales to define and achieve customers’ success criteria.
• Resolve customer complaints/questions via various media.
• Answer product and service questions via our email ticketing system.
• Troubleshoot and make outbound calls for escalated issues.
• Attend company-wide online training sessions.
• Act as a trusted advisor and subject matter expert for customers.
• Gather client feedback for future software releases.

Requirements

• 1+ years of hospitality experience in hotels or similar roles.
• Experience in hospitality/tourism.
• Fluent in English.
• Problem-solving skills and emotional management.
• Compatible graduation course (completed).
• More than 2 years of proven experience in the area.
• Skill with computers and systems.
• Excellent internet/wifi connection.
• Entry-level position.
• Remote position that can be done from home.

Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Corporate apartment accommodations for team member use.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Access to professional development courses.
• Access to professional Therapy and Coaching.
• Manager training and upskilling opportunities.