Onboarding Coach - Remote

Overview

As an Onboarding Coach at Cloudbeds, you will support customers and internal teams in general billing questions, ensuring a seamless onboarding experience for clients using our platform.

In Short

• Support customers in onboarding and training using the Cloudbeds platform.
• Assist with follow-ups and the onboarding process for new accounts.
• Provide daily support to existing customers in English and other languages.
• Collaborate with Sales to ensure customer success and product adoption.
• Resolve customer inquiries via various communication channels.
• Utilize training materials to stay updated on system changes.
• Attend online training sessions to enhance skills.
• Act as a trusted advisor and subject matter expert for customers.
• Gather client feedback for software improvements.
• Contribute to the knowledge base by creating tutorials and support articles.

Requirements

• 1+ years of experience in hospitality (hotels, hostels, BNBs).
• Strong communication skills and a positive attitude.
• Fluency in English and Tagalog.
• Problem-solving abilities and emotional management skills.
• Experience with computer systems and software.
• Excellent internet connection for remote work.
• Entry-level position with a compatible graduation course.

Benefits

• Remote-first work environment.
• PTO in accordance with local labor laws.
• Corporate apartment accommodations for team members.
• Full paid parental leave.
• Home office stipend based on residency.
• Access to professional development courses.
• Support for professional therapy and coaching.
• Opportunities for manager training and upskilling.