Onboarding Coach - Remote

Overview

As an Onboarding Coach at Cloudbeds, you will support customers and internal teams with all general billing questions, ensuring that our motto of “more reservations, happier guests” is a reality.

In Short

• Responsible for onboarding and training clients using the Cloudbeds platform.
• Follow up with new accounts to assist with the onboarding process.
• Provide daily support to existing customers in using our software.
• Collaborate with Sales to define customer success criteria.
• Resolve customer complaints via various communication channels.
• Answer product and service questions through our email ticketing system.
• Troubleshoot and handle escalated issues.
• Utilize training materials to stay updated with system changes.
• Attend online training sessions.
• Act as a trusted advisor and subject matter expert for customers.

Requirements

• 1+ years of hospitality experience (e.g., hotels, hostels).
• Experience in hospitality/tourism.
• Strong communication skills and a positive attitude.
• Fluency in English; additional languages like Spanish or Portuguese are a plus.
• Problem-solving skills and emotional management.
• Compatible graduation course completed.
• More than 2 years of relevant experience preferred.
• Proficiency with computers and systems.
• Excellent internet connection required.
• Entry-level position.

Benefits

• Remote-first work environment.
• PTO in accordance with local labor requirements.
• Corporate apartment accommodations for team member use.
• Full paid parental leave.
• Home office stipend based on residency.
• Access to professional development courses.
• Access to professional therapy and coaching.
• Opportunities for upskilling and knowledge transfer.