Assistant Customer Support Manager - Remote

Overview

The Assistant Customer Support Manager at LINE MAN Wongnai will lead and develop customer service best practices, manage operational strategies, and ensure effective team performance in a telecommute setting.

In Short

• Provide leadership and vision for customer service best practices.
• Create and develop team SOPs for business operations.
• Manage operational strategies for Customer Support Management.
• Oversee team shift management and resource allocation.
• Monitor resources and create job rotation plans.
• Analyze management reports and suggest action plans.
• Ensure smooth daily processes to meet service commitments.
• Manage cost efficiency for the department.
• Train and coach Customer Support Team members.
• Monitor staff performance according to standards.

Requirements

• 3 years of experience in customer service or related field.
• 2 years of people management experience preferred.
• Excellent analytical and math skills.
• Passionate about customer behavior.
• Proven ability to build relationships across the organization.
• Strong background in customer research and analytics.
• Experience in process improvement and performance management.

Benefits

• Opportunity to work in a leading e-commerce platform.
• Remote work flexibility.
• Engagement in a dynamic team environment.
• Professional development opportunities.
• Contribute to improving customer experiences.