Customer Service Assistant (h/f) - 3 Month Contract - Remote

Overview

JYSK is a rapidly expanding company with over 3500 stores worldwide, and we are looking for a Customer Service Assistant to join our team in France and Belgium.

In Short

• Respond to customer inquiries through various channels (calls, emails, chat).
• Handle customer complaints and provide quick and qualitative solutions.
• Process requests regarding undelivered or delayed orders.
• Conduct customer satisfaction surveys via phone, email, and chat.
• Upsell additional products.
• Contribute to achieving service objectives and performance indicators.
• Support stores and ensure optimal collaboration between stores and customer service.
• Collaborate with other departments, distribution centers, and transporters.

Requirements

• Degree (Bac+2 or +3) in customer service or related field.
• Previous experience in a similar role is preferred.
• Excellent customer contact skills, positive attitude, and attentive.
• Ability to be convincing and prioritize customer satisfaction.
• Quick, organized, and responsive.
• Fluent in French (oral and written); good English skills are a plus.
• Proficient in computer tools and Microsoft Office.

Benefits

• Join a dynamic and expanding company.
• Work on varied tasks.
• Collaborate with colleagues in other JYSK countries.
• Potential for contract renewal after 3 months.
• Full-time position (35 hours/week).