Administration Assistant - 3-Month Contract - Remote

Overview

The Administration Assistant will support the effective running of the Platform Services business unit, working closely with the Internal Operations Team and providing excellent customer service.

In Short

• Administration of customer offboarding steps.
• Manage complex invoice-related queries and payment issues.
• Monitor outstanding payments and maintain minimal bad debt.
• Support with ASC audits and update content assets.
• Work collaboratively with other Administration Assistants.
• Provide excellent customer service and communication.
• Focus on achieving departmental OKRs.
• Fast learner with strong organizational skills.
• Experience in customer support is advantageous.
• Resilient under pressure with a strong attention to detail.

Requirements

• Excellent organization and coordination skills.
• Strong communication skills with clients and departments.
• Reliable with a focus on processes and details.
• Ability to handle high-pressure situations.
• Prior customer support experience is a plus.

Benefits

• Flexible four-day work week at full pay.
• Choice to work from office or remotely.
• Life assurance, travel insurance, and private health insurance.
• Access to mental health and well-being initiatives.
• Extensive training and development opportunities.
• Monthly allowance for remote workspace setup.
• Peer-to-peer reward program.