Customer Support Advocate - German Speaking - Remote

Overview

As a Customer Support Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone.

In Short

• Taskrabbit is a remote-first company with employees distributed across the US and EU.
• Champion customer satisfaction with a personalised and caring approach.
• Understand customer needs and preferences through direct interactions.
• Demonstrate a high degree of ownership in addressing customer concerns.
• Fluency in English & German is required.
• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills.
• Available full-time (40 hours/week).
• Compensation includes base pay, bonus, and benefits.
• Taskrabbit values flexibility and choice in a remote work environment.

Requirements

• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills.
• Strong sense of ownership and disciplined curiosity.
• Empathetic communication skills.
• Proficiency in written and verbal communication.
• Detail-oriented mindset.
• Fluency in English & German is required.
• Available full-time (40 hours/week).
• Eligible to work in Poland.

Benefits

• Employer-paid health insurance and 401k match for US employees.
• Generous and flexible time off.
• Taskrabbit product stipends and wellness support.
• IKEA discounts and reproductive health support.
• Benefits vary by country of employment.