Customer Support Advocate, Spanish Speaking - Remote

Overview

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone.

In Short

• Remote-first company with employees distributed across the US and EU
• Champion customer satisfaction with a caring approach
• Understand customer needs through direct interactions and feedback
• Demonstrate ownership in addressing customer concerns
• Fluency in English and Spanish required
• Minimum of 1 year of customer service experience
• Available full-time (40 hours/week)
• Exceptional problem-solving skills
• Detail-oriented mindset
• Commitment to delivering top-notch service

Requirements

• Minimum of 1 year of experience in a customer service role
• Exceptional problem-solving skills
• Strong sense of ownership and disciplined curiosity
• Empathetic communication skills
• Demonstrated proficiency in written and verbal communication
• Detail-oriented mindset
• Fluency in English and Spanish is required
• Available full-time (40 hours/week)
• Eligible to work in Poland

Benefits

• Competitive and transparent compensation
• Employer-paid health insurance
• 401k match with immediate vesting for US-based employees
• Generous and flexible time off
• Wellness, productivity, and education stipends
• IKEA discounts
• Reproductive health support
• Company-wide closure weeks
• Remote-first culture
• Diversity and inclusion commitment