Task Logistics Advocate, German - Remote

Overview

As a Task Logistics Advocate at Taskrabbit, you will be part of a remote team in charge of improving conversions and reducing cancellations across multiple European markets, ensuring exceptional customer service and operational efficiency.

In Short

• Join a remote team of operations advocates in Poland.
• Improve conversions and reduce cancellations in European markets.
• Follow standard operating procedures for various operational programs.
• Address user issues primarily via live channels.
• Build trust with stakeholders and provide exceptional service.
• Minimum 1 year of customer service or contact center experience required.
• Fluency in English and German is essential.
• Available for full-time work (40 hours/week).
• Adaptability and problem-solving skills are crucial.
• Competitive compensation with benefits.

Requirements

• 1 year of customer service experience.
• Excellent customer service skills.
• Strong time management abilities.
• Tech-savvy and adaptable in online systems.
• Excellent written and verbal communication skills.
• Strong critical thinking and problem-solving skills.
• Interpersonal skills and willingness to try new things.
• Resilience and persistence in pursuing leads.
• Prior experience in sales preferred.
• Eligible to work in Poland.

Benefits

• Flexible remote work environment.
• Employer-paid health insurance and 401k match for US employees.
• Generous and flexible time off policies.
• Wellness, productivity, and education stipends.
• IKEA discounts and reproductive health support.