Customer Support Advocate (French Speaking) - Remote

Overview

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone.

In Short

• Prioritize and champion customer satisfaction.
• Recognize the unique needs and concerns of customers.
• Strive for the right balance of urgency and genuine care.
• Understand customer needs through direct interactions.
• Use feedback to improve customer satisfaction.
• Spot trends in customer inquiries.
• Demonstrate ownership in addressing customer concerns.
• Proactively identify and implement effective resolutions.
• Minimum of 1 year of experience in a customer service role.
• Fluency in English is required.

Requirements

• Exceptional problem-solving skills.
• Strong sense of ownership and disciplined curiosity.
• Empathetic communication skills.
• Detail-oriented mindset.

Benefits

• Competitive, transparent, and equitable compensation.
• Employer-paid health insurance.
• 401k match with immediate vesting.
• Generous and flexible time off.
• Wellness, productivity, and education stipends.
• IKEA discounts and reproductive health support.