Customer Support Advocate, Italian Speaking - Remote

Overview

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone.

In Short

• Remote-first company with employees distributed across the US and EU.
• Champion customer satisfaction with a customer-centric approach.
• Prioritise and ensure a personalised and caring approach in every interaction.
• Understand customer needs through direct interactions and feedback.
• Spot trends in customer inquiries to better anticipate their needs.
• Demonstrate a high degree of ownership in addressing customer concerns.
• Fluency in English and Italian is required.
• Available full-time (40 hours/week).
• Compensation includes base pay, bonus, benefits, and perks.
• Taskrabbit values diversity and inclusion in the workplace.

Requirements

• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills.
• Strong sense of ownership and disciplined curiosity.
• Empathetic communication skills.
• Proficiency in both written and verbal communication.
• Detail-oriented mindset.
• Eligible to work in Poland; relocation support not provided.

Benefits

• Employer-paid health insurance and 401k match for US-based employees.
• Generous and flexible time off.
• Taskrabbit product stipends.
• Wellness, productivity, and education stipends.
• IKEA discounts and reproductive health support.