Italian Speaking Customer Support Specialist - Remote

Overview

Mercier Consultancy BG is thrilled to offer exciting opportunities for Italian speaking professionals in Portugal, complete with a fully paid relocation package! We are looking for motivated individuals ready to embrace a new adventure while working in a dynamic environment. By joining our team, you will have the chance to support our Italian-speaking clients and contribute to their success while exploring the beauty and culture of Portugal. If you are eager to take the next step in your career and enjoy working with diverse teams, we want to hear from you!

In Short

• Provide excellent support and assistance to Italian-speaking clients across various channels.
• Understand client needs and offer tailored solutions to enhance their experience.
• Manage customer inquiries, resolve issues, and ensure customer satisfaction.
• Document customer interactions accurately and update CRM records accordingly.
• Collaborate with colleagues to improve service delivery and address client feedback.
• Participate in training sessions to continually develop your skills and product knowledge.
• Stay informed on industry trends and company services to provide relevant advice to clients.

Requirements

• Fluency in Italian (both spoken and written).
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Familiarity with CRM systems is a plus.
• Willingness to learn and adapt to new challenges.

Benefits

• Fully paid relocation package to Portugal.
• Opportunity to work in a dynamic and diverse environment.
• Training and development opportunities.
• Supportive team culture.
• Access to industry knowledge and trends.