Customer Support Specialist - Italian Speaking - Remote

Overview

We are seeking a motivated and customer-focused individual to join our team as a multilingual Customer Support Specialist. In this role, you will provide exceptional support to our customers, ensuring their success and satisfaction with our SaaS platform.

In Short

• At least 2 years in Customer Support or a similar role.
• Knowledge of the travel industry is a strong plus.
• Native or proficient in Italian and English, plus at least one of Spanish, German, or French.
• Proficiency with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools (e.g., Salesforce).
• Data analysis skills with Excel and Google Sheets; familiarity with BI tools like Tableau.
• Ability to create effective guides and knowledge base articles.
• Understanding of Service Level Agreements and Key Performance Indicators.
• Excellent communication skills and a proactive attitude.
• Customer advocacy and relationship-building skills.
• Remote working with opportunities for team meet-ups.

Requirements

• 2+ years in customer support or related field.
• Proficiency in Italian and English; knowledge of an additional language is a plus.
• Experience with ticketing and CRM systems.
• Strong analytical skills and familiarity with Excel and BI tools.
• Ability to write clear technical documentation.
• Understanding of customer satisfaction metrics.
• Excellent interpersonal skills.
• A proactive approach to problem-solving.
• Ability to work collaboratively with teams.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Work in a top-performing team.
• Collaborative and supportive work environment.
• Opportunities for professional growth.
• Flexible remote working arrangements.
• Team-building events and activities.
• Access to the best software tools for efficiency.
• Encouragement for new ideas and contributions.
• Fun and enriching workplace culture.
• Continuous learning and development opportunities.
• A place where your voice matters.