Italian Speaking IT Customer Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional customer support to Italian-speaking clients via phone, email, and chat.
• Troubleshoot and resolve technical issues related to software, hardware, and account management.
• Educate customers on product features and best practices to enhance their experience.
• Document all interactions and resolutions in the CRM system.
• Collaborate with other teams to escalate complex issues when necessary.
• Participate in ongoing training to stay updated on products and services.
• Gather and analyze customer feedback to contribute to service improvement.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer support or technical support roles.
• Ability to troubleshoot technical issues effectively.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Flexible work environment.
• Opportunity to work remotely from Greece.
• Ongoing training and development.
• Supportive team culture.