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Italian Speaking IT Support Specialist - Remote

Posted 27 weeks ago
Customer Service
Full Time
Worldwide

Overview

An overview paragraph about the job

In Short

  • Provide technical support to Italian-speaking clients via phone, email, and chat.
  • Troubleshoot and resolve hardware and software issues efficiently.
  • Educate customers on best practices and product features to optimize their experience.
  • Document all support interactions accurately in the CRM system.
  • Collaborate with IT teams to escalate complex issues and implement solutions.
  • Participate in ongoing training and development to stay updated on latest technologies.
  • Offer feedback and suggestions to improve support processes and customer experience.

Requirements

  • Strong communication skills.
  • Technical knowledge in IT support.
  • Passion for helping others.

Benefits

  • Dynamic work environment.
  • Opportunity for ongoing training.
Patrique Mercier Recruitment JP logo

Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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