Italian Speaking IT Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide technical support to Italian-speaking clients via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues efficiently.
• Educate customers on best practices and product features to optimize their experience.
• Document all support interactions accurately in the CRM system.
• Collaborate with IT teams to escalate complex issues and implement solutions.
• Participate in ongoing training and development to stay updated on latest technologies.
• Offer feedback and suggestions to improve support processes and customer experience.

Requirements

• Strong communication skills.
• Technical knowledge in IT support.
• Passion for helping others.

Benefits

• Dynamic work environment.
• Opportunity for ongoing training.