Italian Speaking Product Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide top-tier product support to Italian-speaking customers through various communication channels, including email, phone, and chat.
• Troubleshoot product-related inquiries and resolve technical issues expediently.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate closely with product development teams to escalate unresolved issues and share customer feedback.
• Engage in ongoing training to stay updated on product features and enhancements.
• Assist in creating support documentation and resources to improve the customer experience.
• Foster a positive remote work environment by supporting your colleagues and sharing knowledge.

Requirements

• Fluency in Italian and English.
• Strong communication skills.
• Experience in customer service or product support.
• Ability to troubleshoot technical issues.
• Familiarity with CRM systems.
• Detail-oriented and motivated.
• Ability to work independently in a remote environment.

Benefits

• Work remotely from anywhere.
• Opportunity to assist a diverse clientele.
• Supportive team environment.
• Ongoing training and development.
• Flexible working hours.