Italian Speaking Software Support Specialist - Remote

Overview

Patrique Mercier Recruitment JP is thrilled to offer the position of Italian Speaking Software Support Specialist, allowing you to work remotely from the picturesque setting of Greece! In this role, you will provide expert assistance to clients regarding software inquiries and issues, ensuring they receive the highest level of service while leveraging your technical expertise.

In Short

• Deliver top-notch software support to Italian-speaking clients through various channels including email, phone, and chat.
• Troubleshoot and resolve software issues efficiently while providing clear explanations to users.
• Document all support interactions and solutions in the CRM system comprehensively.
• Develop and maintain a thorough understanding of software products to provide accurate information.
• Collaborate with the development team to escalate technical problems and suggest improvements.
• Participate in ongoing training to keep your skills and knowledge up to date.
• Contribute positively to a collaborative remote working environment.

Requirements

• Fluency in Italian and English.
• Strong problem-solving skills.
• Experience in customer service or technical support.
• Familiarity with CRM systems.
• Ability to work independently in a remote setting.
• Excellent communication skills.

Benefits

• Work remotely from anywhere.
• Opportunity for professional development.
• Collaborative team environment.
• Flexible working hours.