Software Support Specialist I - Remote

Overview

We are united in our mission to make a positive impact on healthcare. Join Us!

In Short

• Deliver exceptional client experience by identifying and documenting client needs and issues.
• Provide consistent, professional, and high-quality client support.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams to help resolve issues.
• Replicate and document issues for further escalation.

Requirements

• Bachelor Degree preferred.
• 1-2 years of related experience.
• Manage/field 25+ inbound calls per day.
• Ability to work onsite at our Boca Raton HQ Office 3 days a week.
• Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues.
• Experience within a medical practice and/or EMR experience is preferred.
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
• Knowledge of bug tracking software such as Zen and Jira.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively prioritize and manage time.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) matching contribution.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits.
• Professional development opportunities.
• Global presence and in-person collaboration opportunities.
• Weekly catered breakfast and lunch.