Software Support Specialist - Remote

Overview

InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use.

In Short

• Provide technical support via phone and email for web cloud and mobile applications.
• Assist customers with cloud application services, including account setup and troubleshooting.
• Report and track bugs in both cloud and local applications.
• Offer product training to new customers.
• Provide remote support.
• Prepare reports and maintain accurate records.
• Collaborate with team members and other departments to improve service efficiency and satisfaction.
• Troubleshoot technical issues and provide timely solutions.
• Deliver exceptional customer service, ensuring a positive experience with each interaction.

Requirements

• 2+ years of experience in product or technical support (preferably in medical devices/electronics).
• Reside in one of the specified states.
• Solid understanding of computer software, electronics, and software systems.
• Experience with CRM/helpdesk/ticketing systems.
• Excellent communication, organizational, and time management skills.
• Strong problem-solving, troubleshooting, and critical thinking abilities.
• Ability to manage multiple tasks in a fast-paced, changing environment.
• Passion for delivering outstanding customer service.
• Must pass the internal products certification training within the introductory period.

Benefits

• Medical (PPO), Dental (PPO), Vision (PPO), & Life Insurance.
• 401K Plan with up to 3% company match.
• Paid Vacation & Sick Leave.
• 11 annual paid holidays / Paid Time off for Birthday.
• Gym membership reimbursement.
• Flexible Spending Account (FSA).
• Discounted Pet Insurance.
• Job-related training reimbursement.