German Player Support Advocate - Remote

Overview

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers.

In Short

• Provide excellent customer support to gamers and customers.
• Communicate in the language you are applying for and English.
• Work within a dynamic team structure with individual and shared objectives.
• Resolve technical issues raised by customers via live chat and phone.
• Ensure responses are timely and professionally crafted.
• Identify trends in customer queries and collaborate with colleagues.
• Maintain a world-class service focused on quality responses.
• Work UK hours and shift patterns.
• Receive full training and ongoing support.
• Opportunities for career progression available.

Requirements

• Strong passion for games and customer service.
• Technical mindset and proactive attitude.
• Ability to communicate effectively in multiple languages.
• Experience in customer service or technical support preferred.
• Willingness to work flexible hours.
• Attention to detail and professionalism in responses.
• Team player with a focus on customer care.
• Ability to handle confidential information.
• Interest in progressing within the company.
• Experience in QA or LQA is a plus.

Benefits

• Fully paid training.
• Opportunities for career advancement.
• Work from home flexibility.
• Supportive team environment.
• Dynamic and growing industry.
• Work with a global customer community.
• Competitive salary (not specified).
• Access to ongoing support and resources.
• Engagement in a passionate gaming community.
• Flexible working hours.