Player Support Advocate - Remote

Overview

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients’ customers.

In Short

• Provide 1st line Technical and Customer support.
• Ensure queries are answered with a focus on first-time resolution.
• Respond to customer communications with professionalism.
• Resolve technical issues through fault finding analysis.
• Communicate effectively within a dynamic team structure.
• Maintain a world-class service focused on exceptional responses.
• Identify trends in customer queries with colleagues.

Requirements

• Calm and technically minded.
• Pro-active and positive attitude.
• Ability to communicate via telephone and non-voice channels.
• Attention to detail and care in responses.
• Team player with shared objectives.

Benefits

• Work in a supportive team environment.
• Opportunity to develop customer service skills.
• Flexible working arrangements.