Part-Time Spanish Player Support Advocate - Remote

Overview

Side is looking for a Part-Time Spanish Player Support Advocate to deliver top-tier support to gamers and loyal customers in a global, multilingual environment.

In Short

• Part-Time position (30 hours per week).
• Deliver excellent customer service to gamers.
• Resolve technical issues raised by customers.
• Communicate effectively in a dynamic team structure.
• Work within agreed response times for customer queries.
• Maintain a world-class service focused on quality.
• Identify trends in customer queries.
• Work UK hours while being remote.

Requirements

• Fluency in Spanish & English (reading & writing).
• Strong attention to detail and communication skills.
• Self-motivated and collaborative in a multilingual team.
• Logical thinking with problem-solving skills.
• Experience with PC/console gaming is a plus.
• Comfortable discussing technical issues related to gaming hardware.
• IT literacy or experience in Customer Service/Technical Support is beneficial.
• Ability to multitask across chats, emails, and calls.
• Passion for helping and delivering the best customer experience.

Benefits

• Full training and opportunity to work on major game projects.
• Attractive remuneration and holidays.
• Inclusive community and employee wellbeing programme.
• Remote/Homeworking with flexible schedules.
• Collaborative team environment with global workforce.