Spanish/English (Bilingual-Spanish Support) Premier Support Advocate - Remote

Overview

As a Premier Support Advocate on our Spanish support team, you will help drive the success of our Spanish-speaking community by providing high-quality customer service and support.

In Short

• Handle inbound requests in Spanish through various channels.
• Provide solutions to account changes, billing inquiries, and more.
• Maintain high-performance metrics and customer satisfaction.
• Engage in continuous improvement and team development.

Requirements

• Bilingual and professional Spanish proficiency.
• 2+ years experience in customer service, preferably in a call center.
• Strong communication and de-escalation skills.
• Self-motivated and detail-oriented.

Benefits

• Work remotely from approved locations.
• Opportunity for professional growth and development.