Bilingual Brand Advocate (Polish & English) - Remote

Overview

Join our team and become a Customer Support Specialist for a leading global sports brand!

In Short

• Be the first point of contact for Polish and English speaking customers.
• Answer customer questions via phone, email, and chat.
• Troubleshoot technical issues and provide solutions.
• Research and resolve complex customer inquiries.
• Uphold a high standard of customer service.
• Build rapport with customers.
• Work in a hybrid model or from home.
• Receive fully paid training.
• Enjoy additional benefits like medical plans and discounts.
• Work schedule is Mon-Sat, 11:00 am-8:00 pm.

Requirements

• Fluency in Polish and English, written and spoken.
• Excellent problem-solving and analytical skills.
• A passion for the sports industry is a plus.
• A positive and professional attitude.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Monthly transportation/internet allowance of 50 BGN.
• Additional payment for night hours (if applicable).
• Bonus for important life events.
• Medical plan: health and dental care.
• Life insurance.
• Multisport Card co-financed by the employer.
• Discounts on various goods and services.
• Convenient office location in Sofia.