Player Support Advocate - Remote

Overview

The Player Support Advocate is responsible for providing exceptional customer service and resolving technical issues for players through various communication channels.

In Short

• Ensure customer queries are answered with a focus on first-time resolution.
• Respond to queries within agreed response times.
• Resolve technical issues primarily via live chat.
• Maintain a world-class service with outstanding quality.
• Collaborate with colleagues to identify trends in customer queries.

Requirements

• Excellent attention to detail and professionalism.
• Ability to communicate effectively with customers.
• Experience in customer support or related fields.
• Strong problem-solving skills.
• Willingness to work in a remote environment.

Benefits

• Fully paid training.
• Flexible working hours.
• Opportunity to work from home.
• Engagement with a global customer community.
• Potential for career growth within the company.