French Player Support Advocate - Remote

Overview

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude.

In Short

• Provide excellent customer support to gamers.
• Work remotely from home.
• Full-time position with 40 hours per week.
• Resolve technical issues raised by customers.
• Communicate effectively within a team.
• Work UK hours and shift patterns.
• Receive full training and ongoing support.
• Opportunity for career progression.
• Focus on first-time resolution of queries.
• Maintain confidentiality and professionalism.

Requirements

• Strong passion for games and customer service.
• Ability to communicate in French and English.
• Technical mindset to resolve issues.
• Proactive and positive attitude.
• Experience in a customer support role is a plus.
• Ability to work within a dynamic team structure.
• Attention to detail in responses.
• Familiarity with live chat and telephone communication.
• Willingness to work flexible hours.
• Interest in localization and linguistics.

Benefits

• Fully paid training.
• Opportunity for career advancement.
• Work from home flexibility.
• Supportive team environment.
• Access to a global community of colleagues.
• Competitive salary.
• Dynamic and engaging work culture.
• Recognition for outstanding performance.
• Flexible shift patterns.
• Exposure to the gaming industry.