French Player Support Advocate - Remote

Overview

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude.

In Short

• Provide world-class support to gamers and customers.
• Work remotely with full training provided.
• Part-time role, 30 hours per week.
• Communicate in French and English.
• Resolve customer queries effectively and professionally.
• Respond to technical issues raised by customers.
• Maintain a dedicated service focused on exceptional responses.
• Work UK hours and shift patterns.
• Opportunity for career progression within the company.
• Collaborate with a global team to identify customer query trends.

Requirements

• Strong passion for games and customer service.
• Technical support experience is a plus.
• Fluent in French and English.
• Ability to work within a dynamic team structure.
• Excellent attention to detail and professionalism.
• Pro-active and positive attitude.
• Willingness to learn and adapt.
• Ability to work UK hours.
• Experience in QA or LQA is beneficial.
• Previous experience in a customer-facing role is a plus.

Benefits

• Fully paid training.
• Opportunity for career advancement.
• Work from the comfort of your home.
• Join a growing industry.
• Collaborate with a global team.