Italian Player Support Advocate - Remote

Overview

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers.

In Short

• Provide exceptional customer support to gamers.
• Handle queries with a focus on first-time resolution.
• Resolve technical issues primarily via live chat.
• Communicate effectively within a team structure.
• Work UK hours, Tuesday to Saturday.
• Receive full training and ongoing support.
• Opportunity for career progression.
• Maintain confidentiality and professionalism.
• Identify trends in customer queries.
• Work remotely from anywhere in the world.

Requirements

• Passion for games and customer service.
• Technical-minded with problem-solving skills.
• Ability to communicate in English and Italian.
• Experience in customer service or technical support preferred.
• Positive attitude and proactive approach.

Benefits

• Fully paid training.
• Flexible working hours.
• Career advancement opportunities.
• Work from home.