Italian Player Support Advocate - Remote

Overview

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude.

In Short

• Ensuring customers' queries are answered with the aim of a first-time resolution.
• Responding to queries within agreed response times.
• Resolving technical issues raised by customers via live chat.
• Communicating effectively within a dynamic team structure.
• Maintaining a world-class, dedicated service.
• Working with colleagues to identify trends in customer queries.
• Working UK hours and shift patterns.

Requirements

• Strong passion for games and customer service.
• Technical support experience is a plus.
• Ability to communicate in the language applied for and English.
• Attention to detail and professionalism.
• Willingness to learn and progress within the role.

Benefits

• Fully paid training.
• Opportunity to progress through levels.
• Supportive team environment.
• Flexible working from home.