Customer Support Advocate - Portuguese Speaking - Remote

Overview

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone.

In Short

• Taskrabbit is a remote-first company with employees distributed across the US and EU.
• Champion customer satisfaction with a perfect blend of urgency and genuine care.
• Understand customer needs and preferences through direct interactions and feedback.
• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Minimum of 1 year of experience in a customer service role.
• Fluency in English & Portuguese is required.
• Available full-time (40 hours/week).
• Exceptional problem-solving skills.
• Detail-oriented mindset with a commitment to delivering top-notch service.
• Compensation includes base pay, bonus, and benefits.

Requirements

• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity.
• Empathetic communication skills.
• Demonstrated proficiency in communicating effectively and rapidly.
• Detail-oriented mindset.
• Fluency in English & Portuguese is required.
• Minimum of 1 year of experience in a customer service role.
• Available full-time (40 hours/week).
• Eligible to work in Poland.

Benefits

• Employer-paid health insurance and a 401k match for US-based employees.
• Generous and flexible time off.
• Taskrabbit product stipends.
• Wellness, productivity, and education stipends.
• IKEA discounts and reproductive health support.