Customer Experience Operations & Analytics Specialist - Remote

Overview

The Customer Experience Operations & Analytics Specialist is responsible for managing CX metric reporting, supporting companywide RFP/proposal coordination, and delivering operational support across the CX organization.

In Short

• Manage CX metric reporting and dashboards.
• Prepare performance reports for CX leadership.
• Analyze customer trends for churn reduction.
• Coordinate RFPs and proposals.
• Create and manage project timelines.
• Compile responses from various departments into proposals.
• Assist in onboarding and training within CX.
• Support cross-functional process improvements.
• Execute ad hoc tasks requested by CX leadership.
• Maintain data quality and reporting inputs.

Requirements

• Bachelor’s degree in business, communications, analytics, or related field.
• Tableau certification or willingness to obtain it.
• Experience with Salesforce, Gainsight, or similar platforms.
• Strong project management and communication skills.
• Attention to detail and commitment to quality.
• Ability to work cross-functionally with senior leaders.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Focus on personal and professional growth.
• Engagement with forward-thinking teams.
• Diverse portfolio of integrated technology solutions.
• Commitment to diversity and inclusion in the workplace.