Customer Experience Operations Analyst - Remote

Overview

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

In Short

• Seeking a data-driven Customer Experience Operations Analyst.
• Focus on driving performance for post-acquisition customer teams.
• Leverage data and analytics to optimize decision-making.
• Collaborate with Customer Success and Support leadership.
• Design and implement data strategies and dashboards.
• Analyze data to extract insights and support business decisions.
• Develop KPIs to measure customer health and operational efficiency.
• Build and manage reports for customer-facing teams.
• Experience in business intelligence or data analytics required.
• Remote work environment.

Requirements

• 3+ years of experience in business intelligence or data analytics.
• Proficiency with data analytics tools (Excel, SQL, Tableau, Power BI).
• Strong analytical mindset and ability to identify trends.
• Excellent communication skills for presenting data insights.
• Strong problem-solving skills and attention to detail.
• Experience with CRM systems like Salesforce.
• Ability to work with cross-functional teams.
• Knowledge of industry trends in customer experience.
• Commitment to Edmentum’s mission and values.
• Integrity and ethical standards in work.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible Time Away Program.
• Paid holidays and wellness days.
• Resources for wellness support.