Customer Experience Analyst - Remote

Overview

Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs.

In Short

• Execute both qualitative and quantitative research engagements.
• Conduct surveys and in-depth interviews to gather insights.
• Leverage analytical skills to interpret data.
• Effectively communicate findings to cross-functional teams.
• Stay updated on industry trends and consumer preferences.
• Collaborate with various teams to incorporate insights.
• Ensure data accuracy and integrity.
• Manage customer community health and initiatives.
• Deliver recommendations to improve customer experience.
• Remote position with travel opportunities.

Requirements

• Bachelor’s degree in business, marketing, psychology, or related field.
• 3-5 years of experience in Customer Insights or related field.
• Proficient in various research methods.
• Experience in designing and managing customer insights engagements.
• Understanding of consumer insight techniques and data visualization.
• Experience with analytics tools like SPSS, SQL, and Python.
• Curious about exceptional customer experience.
• Master’s degree preferred.

Benefits

• Inclusive and diverse work culture.
• Opportunities for growth and enrichment.
• Collaborative work environment.
• Flexibility in working arrangements.