Customer Experience (CX) Data Analyst - Remote

Overview

The Customer Experience (CX) Data Analyst at Flywire is responsible for extracting, analyzing, and leveraging customer data to optimize experiences and inform strategic decisions, playing a pivotal role in enhancing customer-centric initiatives.

In Short

• Analyze customer data to optimize experiences.
• Gather data from various customer touchpoints.
• Ensure data integrity and accuracy.
• Perform statistical analyses focused on customer retention.
• Create and maintain dashboards for CX metrics.
• Measure the impact of CX initiatives.
• Collaborate with cross-functional teams.
• Present data-driven insights to leadership.
• Propose ideas for process optimization.
• Act as a subject-matter expert on customer data.

Requirements

• 3+ years of data analysis experience.
• Advanced skills in Google Sheets and Excel.
• Experience with SQL, Python, or R.
• Knowledge of BI tools like Tableau or Power BI.
• Familiarity with CX metrics like NPS and CSAT.
• Excellent communication skills.
• Bachelor’s degree in a relevant field.
• Familiarity with CRM systems and data privacy regulations.
• Experience with text analytics.
• Strong collaborative skills.

Benefits

• Competitive compensation including stock options.
• Employee Stock Purchase Plan.
• Global induction program.
• Dynamic global team.
• Wellbeing programs.
• Competitive time off.
• Talent and development programs.