US Customer Experience Analyst - Remote

Overview

Join eToro as a US Customer Experience Analyst, supporting the Customer Experience Team Lead in enhancing our support program for U.S. users across equities, options, and crypto. We're looking for a confident communicator to provide top-tier assistance, extract key insights, and improve our services while shaping the future of our customer support initiatives.

In Short

• Deliver exceptional service to our US clientele through chat, phone, and email channels.
• Serve as a representative of the company and its products.
• Provide valuable insights and feedback on issues impacting customer experience.
• Engage in collaborative efforts with cross-functional teams.
• Exhibit a profound understanding of workflows, policies, and tools.
• Aid in documenting updates and changes to processes.

Requirements

• MUST have possession of Series 7 and 63 or 66 licenses.
• MUST speak Spanish fluently.
• Demonstrated strong service orientation.
• Team player with a positive attitude.
• Exposure to various support channels.
• Minimum of 1-2 years of relevant experience.
• Flexibility and adaptability to meet evolving needs.
• Experience in payments, fraud, or account access is a plus.
• Authorized to work in the United States.
• Standard working hours may fluctuate.

Benefits

• Hybrid work model.
• Competitive salary.
• Comprehensive benefits package.
• Team events.
• Cell phone stipend.
• Daily lunch.
• Gym stipend.
• 6% 401K match.
• 100% insurance coverage for the employee.