Customer Experience Analyst - Remote

Overview

The Customer Experience Analyst is a critical role in GovTech transformation, responsible for developing materials using analytics to provide data-driven insights for Government Experience Cloud customers.

In Short

• Mine, analyze and synthesize data sources using various tools and techniques.
• Translate customer reporting and data requirements into customer-facing collateral.
• Assist in proactively managing business intelligence and data insights for clients.
• Create dashboards, reports, and visualizations using Salesforce, PowerBI, and Quicksight.
• Compile customer-facing presentations including quarterly business reviews.
• Research relevant client topics and keep current on industry developments.
• Streamline internal workflows to boost team efficiency.
• Regularly achieve targets for SLA response time and report creation.
• Contribute to company objectives by improving processes.
• Foster internal relationships and thrive in a proactive environment.

Requirements

• 1+ years of experience in marketing/sales, market research, or business analytics.
• Experience in quantitative and qualitative research techniques.
• Proficient in report building from multiple databases.
• Strong analytical skills to guide process improvement.
• Ability to develop executive-level presentations.
• Excellent organization skills and a passion for business systems.
• Ability to adapt and prioritize competing tasks.
• Commitment to diversity of thought.
• Ability to excel in a remote environment.
• Natural ability to foster internal relationships.

Benefits

• Opportunity to work in a dynamic and engaged team.
• Contribute to meaningful change in communities.
• Work with a purpose-built platform for government engagement.
• Access to data-driven insights and analytics tools.
• Flexible work environment.