Customer Experience Analyst - Remote

Overview

Join a forward-thinking global team driving customer satisfaction and loyalty through data insights and customer-centric strategies. In this role, you’ll analyze customer feedback and support interactions to identify key experience drivers and opportunities for improvement.

In Short

• Analyze customer feedback and support interactions
• Identify experience gaps and improvement opportunities
• Collaborate with support program managers
• Monitor customer sentiment and uncover trends
• Deliver insights to stakeholders through reports and dashboards
• 6+ years of experience in data analytics or similar roles
• 3+ years of experience in customer experience analytics
• Proficiency in SQL and data visualization tools
• Strong storytelling skills for executive presentations
• Experience with CX/VOC metrics and statistical methods

Requirements

• 6+ years of experience in data analytics, data science, or similar analytical roles
• 3+ years of experience in customer experience, support, or service analytics
• Proficiency in SQL and data visualization tools like Tableau or Power BI
• Strong storytelling skills to translate complex insights into executive-ready presentations
• Experience with CX/VOC metrics (NPS, CSAT), large datasets, and statistical methods

Benefits

• Gain exposure to high-impact CX strategies in an innovative tech environment
• Competitive pay and the chance to work with cutting-edge tools and platforms
• Opportunity to shape future support programs and influence organizational growth